Case: Google Merchant Account Recovery
Challenge
The Google Merchant Center account was suspended due to a Misrepresentation policy violation. The suspension was primarily triggered by misleading content on a Shopify-based website, with additional issues related to medical advertising compliance.
Solution
A comprehensive compliance review and remediation process was carried out:
- Performed a full website audit to identify misleading content and policy violations
- Removed non-compliant medical advertising text and images that triggered the suspension
- Updated shipping terms to meet Google Merchant Center transparency requirements
- Revised key website pages to align with Google’s trust and policy guidelines
- Added missing product identifiers to ensure accurate product data and feed compliance
Outcome
After implementing all required changes and submitting the account for review, the Google Merchant Center account was successfully reinstated. Product approvals were restored, allowing Google Shopping campaigns to resume without further policy issues.
Location: USA
Website: https://medshopdirect.com/
